The staff at Gladney are the most giving, talented professionals I have worked with in my 17-year career in Human Resources. They truly believe in our mission, whether they are regularly working with Gladney clients, fixing a leak in the building, or upgrading a computer, all understand their impact is part of a larger purpose greater than the individual task at hand. With the help of the Disney Institute, we have focused our culture on this very idea: our work should be purpose focused, not task focused. This mindset has helped with both our internal and external client experience because when you are purpose driven, there is much more meaning behind the task you are doing. Most importantly, it leads to more engaged and fulfilled employees.
Are we perfect? No, but we care about our staff and strive to make their employment experience at Gladney the best possible. We are a work in progress, and I can honestly say we are seeing our efforts pay off. Through 11 years of semi-annual employee satisfaction surveys, we see our staff are more engaged and more satisfied than they were 6 years ago. I believe they are the key to what a quality adoption experience looks like for every client we serve. We will continue to focus on our most treasured asset, our employees, so each of you has the best experience possible when you partner with Gladney. I encourage you to let us know when you have a positive experience with one of our staff members. We would love to celebrate them adding a little Disney magic to your Gladney experience!